Hawaiian Airlines Earns ‘Best Staff’ Award

Photo courtesy of Hawaiian Airlines.

Hawaiian Airlines earned top honors at this year’s Skytrax World Airline Awards after being named recipient of the Best Airline Staff – North America award, which recognizes service excellence across all areas of front-line customer service.

“Hawai‘i is a special place with a rich history and unique culture of aloha,” Hawaiian Airlines President and CEO Mark Dunkerley said. “Our employees deliver authentic Hawaiian hospitality to over 11 million guests every year. On behalf of our entire ‘ohana, I’m honored to accept this award.”

This year’s winners of the World Airline Awards, the global benchmark of airline excellence, were announced recently at the Farnborough Airshow in England.

Each year, travelers from across the globe participate in the world’s largest airline passenger satisfaction survey where winners are determined by customer satisfaction of staff efficiency, friendliness, service and hospitality, and overall quality consistency of the airline’s staff.

“Hawaiian Airlines’ management and staff should take a great deal of pride at receiving this award for the Best Airline Staff in North America,” said Skytrax CEO Edward Plaisted. “It is an award voted for by their most important critics, their passengers.”

The customer survey operated from August 2015 until May 2016, with a total of 19.2 million eligible customer surveys being completed.

More than 104 different nationalities participated in the survey, covering over 280 airlines, from the largest international airlines to smaller domestic carriers. The surveys measure Quality standards across 41 key performance indicators of front-line product and service.

Customer satisfaction levels for the passenger experience are rated, across airport and onboard environments—check-in to boarding, arrivals and transfer, lounges, seat comfort, cabin cleanliness, food and beverages, IFE, staff service and associated air travel features.

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