Rental Field Service Technicians are responsible for preventative maintenance, diagnostics, repair, and service of rental equipment, including but not limited to earth moving, excavation, scissor and boom lifts, and any other construction equipment.
This is a skilled field service mechanic position working largely independently and out of a company-provided field service truck, performing at a variety of customer locations and service shops.
Basic Requirements:
Field Service Technician training and/or equipment service and maintenance training through accredited technical schools, equipment dealerships or manufacturer training preferred.High school diploma or GED required.
Three (3) or more years’ experience with rental equipment repairs.
Possess or secure a EPA 609 certification or equivalent (to work on A/C systems).
Undertake OEM equipment training and achieve certification.
Able to work flexible schedules, including nights, weekends and on-call hours as required, and must be able to work independently in remote locations.
Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.
Demonstrates a sense of urgency and self-initiative, and the personal drive to be successful.
Excellent employee morale and communication skills.
Possess and maintain a current, valid state driver’s license with a current DOT medical card as required for operating service trucks and for towing.
Must have a basic set of industrial tools, including but not limited to, industrial hand tools, air tools, torque wrenches, and multimeters.
Able to travel in an assigned region, and work overtime, weekends, and/or holidays, sometimes with short notice. Overnight travel may occasionally be required.
Responsibilities:
Rental Field Service Technicians should be able to read and interpret technical instructions, safety manuals, service manuals, company policies and procedures.
Monitor and maintain proper fluid levels in equipment.
Notify customer of status, availability, or urgent concerns promptly.
Operate equipment after service to determine there are no leaks or need for additional service repairs.
Diagnose and order parts for customer or company equipment.
Test after repairs to determine that the problem has been corrected.
Take “ownership” of all jobs.
Safety
Know and follow all company and customer safety rules, including maintaining a safe, clean, and orderly work area, fully participating in company accident prevention and safety improvement activities.
Must have the physical ability to wear Personal Protective Equipment (PPE), including protective glasses, protective gloves, and protective clothing and footwear as required by the job.
Customer Satisfaction
Respond to all customer requests in a professional and courteous, timely and responsive manner.
Maintain a clean, professional personal appearance always, meeting all company standards for professionalism.
Keep the Manager continually apprised to assist in answering customer questions and problems when necessary.
Business
Supports the organization’s objectives while delivering high quality solutions and maintaining a positive attitude and a safe work environment.
Accepts responsibility for mistakes or problems. Maintains “ownership” of assigned tasks.
Demonstrate a positive attitude and a high level of personal credibility and integrity with customers, management, and dealership co-workers.
Must be dependable. Consistently arrives at work on time when scheduled, fully ready to work.
Maintain company and product confidentiality.
Attend and participate in all meetings, trainings, and activities as required.
Adhere to all company policies and departmental procedures and rules.
Embrace new technology advancements
All other duties as assigned.
Work Conditions
All locations offer clean, safe working conditions; however, the position may work in situations where hazards may be present.Therefore, a detailed knowledge of equipment, engines and machine systems is a must as well as a demonstrated proficiency in service and repair of equipment using standard safety procedures.
Communicate effectively, verbally and in writing.
Must be honest, reliable, and dependable, and display a positive attitude.
Must be able to work well under occasional pressure or within work standards and deadlines.
Must be able to work independently and/or with others in a team environment.
Able to work standard five-day schedule, including daily overtime and occasional weekend hours as needed.
Meet all eligibility requirements to drive Company vehicles, including a current, valid driver’s license issued by the resident State, and maintain current motor vehicle liability insurance.
Physical Requirements
Pass pre-employment background check, physical exam including drug screen, and meet all physical requirements for the position.
Able to lift 50-80 pounds occasionally.
We are an equal opportunity employer. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, national origin, gender, gender-identity or gender expression, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other legally protected status.
