Maui Health is proud to be a vital part of health care in Maui County and we welcome you to join our team and our mission to provide high-quality care with compassion and aloha. We have many jobs available at our hospitals and clinics on Maui and Lanai: Maui Memorial Medical Center, Maui Memorial Outpatient Clinic, Kula Hospital, Kula Clinic and Lanai Community Hospital.
Learn more about our full-time Telephone Operator position with Maui Health.
Job Summary:
Under direct supervision, performs variety of communication functions including, but not limited to, operating telephone/switchboard/paging systems, issuing paging equipment, clerical duties and providing technical support; collaborates with other staff members both within and outside department in accomplishing of own job duties as well as to assist others in accomplishing theirs; serves as team player and role model.
Essential Responsibilities:
Performs duties of telephone/switchboard operator. Receives, directs, scans, and relays routine and emergency calls/pages to appropriate areas and individuals before, during, and after hours. Provides back-up information services to customers on campus when information desk is closed; provides courtesy calls. Processes local and long distance outgoing calls and performs overhead paging in a professional manner.
Performs clerical duties which include word processing, filing, and photocopying in support of departmental needs. Maintainsand updates on-call schedules and works with the Medical Staff Office to maintain a list of physicians personal telephone numbers. Works with IT to maintain the Telephone Directory and updates and compiles new and/or additional telephone/pager listings.
Notifies appropriate areas of problems or issues that occur. Notifies supervisor when problems occur. Logs complaints/issues in daily journal; refers problems/special calls to supervisor.
Processes all alarms and emergency codes and pages; notified affected staff and/or external agencies/vendors.
Responsible for contacting other persons as may be required to on-call schedule and/or procedure.
Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service.
Performs other duties and accepts responsibility as assigned.
Basic Qualifications:
Experience
Minimum one (1) year communications operator or related experience within two years.
Education
High school diploma or General Education Diploma (GED).
Additional Requirements:
Customer service experience in a high volume environment.
Basic clerical skills.
Ability to actively listen and comprehend callers requests.
Basic typing skills.
Demonstrated knowledge of and skill in word processing and intranet PC applications.
Preferred Qualifications:
Knowledge of medical terminology.
10-key by touch.
Benefits offered to part-time & full-time employees:
• Medical
• Dental
• Paid Time Off
• 401k
• Tuition Reimbursement
• Flexible Spending Account
• Dependent Flexible Spending Account
• Employee Discounts
• & more
Maui Health is committed to delivering high-quality, affordable, patient-centered health care and improving the health of the community. Our system of community hospitals and outpatient clinics includes Maui Memorial Medical Center, Kula Hospital, Kula Clinic, Lanai Community Hospital, Maui Memorial Medical Center Outpatient Clinic, and Maui Memorial Medical Center Wound Care and Hyperbaric Therapy. Our community hospitals on Maui and Lanai are open to everyone, regardless of health insurance. We are proud to employ over 1,600 residents and partner with over 460 hospital-based physicians, clinicians, and community-based primary and specialty physicians. Maui Health is affiliated with and supported by Kaiser Permanente’s industry-leading technology systems, evidence-based medicine, and nationally recognized care quality. For more information, visit www.mauihealth.org
Apply for the Telephone Operator position today!
To view additional career opportunities with Maui Health visit mauihealth.org/careers
