ABOUT USPeople are the cornerstone of the Maui Seaside Hotel + Hampton Inn & Suites Maui North Shore. We believe in nourishing talent, motivating creativity, and advocating for inclusion, compassion and respect. Our team members grow and thrive at every level. As a result, our team members are at the top of their game. Known for getting it right the first time - they're empowered, original and intuitively adaptive.Want to work for a team that believes in you and what you can do? Take the first step towards a new career in hospitality & apply today!ABOUT THE ROLEAs the Security Officer, you will conduct routine patrols of entire property ensuring the safety and security of our internal and external guests. You will perform protective and enforcement functions in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats to life and property to maintain a safe and secure environment. You will observe and report any discrepancies.SCOPE OF WORK + TEAM
Reports to Front Office Manager
Supports Operations team
Part of Security Department
RESPONSIBILITIES
Knowing the complete hotel facilities and layout including emergency procedures.
Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.
Patrol parking lot ensuring safety of guests and property.
Patrol interior hallways and public areas ensuring safety of guests and property.
Prepare routine logs of status of patrolled areas.
Prepare security incident report and notify appropriate managers when an incident occurs.
Escort guests when asked to parking lot areas and assist with luggage if needed.
Perform housekeeping duties during their absence overnight, assist the Night Auditor with guest calls. In addition, perform duties of Engineer on Duty and assist with maintenance calls overnight.
Respond to guest questions regarding the hotel. Know the lay out of the hotel including all suites, meeting rooms and all outlets' location and hours of operation.
Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.
Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.
Perform special projects and other responsibilities as assigned.
Maintain good working relationships and open lines of communication with all other departments.
Train, cross-train, and re-train (when necessary) in all departments.
Assist Night Auditor/MOD and Valet whenever necessary.
Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
EXPERIENCE
Prior Experience:
2+ Year Experience required by position is one full year of employment or more in a related position with this company or other organization(s).
IT Expertise:
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
Education:
High school education or GED required.
Valid Hawaii driver's license and ability to drive stick shift required.
Guard card required.
CPR/First Aid certified preferred.
Subject Expertise:
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must have proficient working knowledge of Microsoft Office, Opera; preferred.
Must be able to exercise confidentiality and discretion.
OTHER EXPECTATIONS:
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Hours Required: Based on business operational needs.
Benefits:Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to part-time and full-time members which includes:
PTO
Medical, Dental, Vision, & Life Insurance
Costco Membership Reimbursement
Management Contract Referral Program
Education Assistance
Employee Rates at all 35+ affiliated hotels
Education Assistance
Lead Share Program
Associate Referral Bonus Program
The Maui Seaside Hotel is an equal opportunity employer. The Maui Seaside Hotel provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. The Maui Seaside Hotel also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.Disclaimer: By submitting your application for this position, you acknowledge and consent to undergo a comprehensive background screening and drug testing process as a condition of employment. This screening may include, but is not limited to, verification of identity, criminal history, credit history, education, employment history, and professional references. Furthermore, you agree to participate in any required drug testing, which may involve the collection and analysis of urine, blood, saliva, or hair samples. The results of these screenings will be used in accordance with applicable federal, state, and local laws, and may impact the final hiring decision. Please note that any false statements or omissions on your application may result in disqualification from the hiring process or termination of employment. By proceeding with your application, you confirm your understanding and acceptance of these terms.
