Phone Service for County of Maui Offices with 270 prefixes to be restored by Wednesday morning

County of Maui phone service provider, Wavecom Solutions, formerly known as Pacific LightNet, was among those affected by the fiber optic outage early this morning in the Molokai Channel.  The company anticipates restoration of service to 270 prefix numbers by tomorrow morning.  Affected offices include the County of Maui building in Wailuku, DMVL and Real Property tax offices located at the Maui Mall Service Center, Parks and Recreation offices located at the War Memorial Gym, County offices located at One Main Plaza in Wailuku and most administrative offices of the Wailuku Police Station and Fire Department.

The 911 emergency line is NOT affected; however, the public is advised that residential customers whose phone service may continue to be disrupted, should have a backup plan in the event they need to call for emergency assistance.

Families and neighbors of the frail, elderly and disabled that only have land line phone service are asked to check in with them to ensure their well-being.

County offices on Lanai do not utilize the 270- prefix and were not affected by the service disruption.  The company’s Molokai customers had service 100 percent restored earlier today. 

The disruption in phone service is was caused by a cut in an undersea fiber-optic cable that impacted several service providers.