Maui Business

Hawaiian Airlines Allows Self-Tagging of Luggage

March 29, 2013, 7:50 AM HST
* Updated March 29, 9:57 AM
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Hawaiian Airlines, photo by Wendy Osher.

Hawaiian Airlines, photo by Wendy Osher.

By Sonia Isotov

Hawaiian Airlines announced yesterday that it has implemented luggage self-tagging at all check-in kiosks in its Honolulu International Airport ticket lobby.

The self-tagging system had a soft launch on March 12 in Honolulu, and the airline plans implement similar kiosks at Hawaiian Airlines check-in lobbies throughout the islands later this year.

“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” said Louis Saint-Cyr, vice president for customer service at Hawaiian Airlines, in a media release.

“The kiosks reduced our customers’ check-in time to 8 minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half.”

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Prior to the renovation of its kiosks, Hawaiian Airlines passengers using the self-service kiosks were required to wait for a customer service agent to tag their luggage and complete the check-in process. Customers can now print their boarding passes and weigh and check their luggage.

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Allowing customers to tag their own luggage frees Hawaiian’s customer service agents to provide additional attention to passengers with oversized luggage or other special check-in needs, Saint-Cyr added.

Customer service agents will also be available to assist customers with the self-tagging process, and customer-service counters will be available in the lobby for additional customer assistance.

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