Maui News

Residents Urged to Complete Fire Department Survey

August 4, 2015, 5:07 PM HST
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Maui Fire Department Survey. Maui Now graphic.

Maui Fire Department Survey. Maui Now graphic.

By Maui Now Staff

The Department of Fire and Public Safety is urging residents to complete a survey that will help them set goals and objectives for the fire department.

The Department of Fire and Public Safety survey is required as part of the department’s accreditation by the Center for Public Safety Excellence.

To take the brief survey, visit the link above. The department thanked the public in advance for participating in this important process.

The survey has just six questions and include the following items:

  • Rank the basic programs provided by the Maui County Fire Department to indicate which is most important to you. The list of programs includes: Fire Suppression – putting out fires; Emergency Medical Services; Rescue; Hazardous Materials Mitigation; Fire Prevention; Disaster Preparedness Planning and Response; Fire Investigation; and Public Education.
  • The survey asks respondents if there are any other services not listed that the Maui Fire Department should provide?
  • Respondents are asked if they have ever needed the Maui Fire Department for an emergency, community event, or advice related to their own safety.  If so, they are asked to specify and provide information on if the department was helpful, professional, and live up to expectations.
  • Provide information on how long they have lived in Maui County.
  • Respondents are asked to rank on a scale of 1-10, with 10 being excellent and 1 needing improvement, their opinion on the Maui Fire Department’s performance in the following categories (or specify if the subject area is not applicable): response time to emergency calls; professionalism; level of training and preparedness; adequate and up to date equipment; proximity of nearest fire station to your areas of concern, home or business; responsible use of tax payer’s money; provide education and training to the community; and fire inspection and code enforcement. 
  • Finally, those responding to the survey are asked if the department should charge the responsible party for services and which ones.  The list of choices include: fire fighting; emergency medical care; fire inspections; vehicle accident response; helicopter rescues; ocean rescues; mountain rescues; and other services not mentioned.

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