EBT Cards to Experience Downtime Monday, May 15
Individuals and families using their Electronic Benefit Transfer or “EBT” cards may experience downtime from 1 a.m. to 6 a.m. on Monday, May 15, 2017. Consumers are asked to avoid making transactions during these morning hours; and may resume regular use of their cards after 6 a.m. on Monday.
From May 12-15, 2017, the Hawai‘i Department of Human Services will be converting its Electronic Benefit Transfer system from the current vendor, JPMorgan Electronic Financial Services, to a new EBT vendor, Fidelity Information Services Government Solutions.
EBT cardholders experiencing issues beyond 6 a.m. on May 15, 2017 may call the same helpline as usual at 1-888-328-4292. Limited helpline service will be available to EBT cardholders during the downtime period.