Maui News

Maui Water Department Launches Customer Satisfaction Survey

July 22, 2017, 8:27 AM HST
* Updated July 22, 8:30 AM
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The Maui Department of Water Supply launched a customer satisfaction survey that was issued along with the very first edition of their Waiʻike newsletter that was published this month.

The survey asks customers how they rate water service and water quality in their area, as well as goals outlined by the department.  The survey can be mailed in, turned in with bill payment, or may be filled out online at

Department officials say they are working to improve transparency and response times, and the survey will help them to determine how to move forward.

The department plans to issue the newsletters quarterly as a pilot project to keep customers informed of water issues to meet their goal of providing clean water efficiently.

Water Related Stories This Week:


Earlier this week, the water department issued a Stage 1 Water Shortage for the Upcountry area of Maui due to reduced surface water flow and an ongoing dry weather forecast for the summer and fall. A Stage 1 water shortage exists if the Director determines that anticipated water demand in an area is projected to exceed available water supply by 1% to 15%.


Also this week, the state Department of Health, Clean Water Branch issued an advisory, noting a water quality exceedance of enterococci at Honolua Bay, Maui. Levels of 1184 per 100 mL have been detected during routine beach monitoring.  Signs at the beach have been posted and the advisory will remain in effect until water sample results no longer exceed the threshold level of 130 enterococci per 100 mL.

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