Maui News

HIDOE Resumes Payment to Vendors After System Upgrade Disruption

October 26, 2018, 10:05 AM HST
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The State Department of Education has successfully started processing payments to vendors after restoring its Financial Management System, which had been undergoing maintenance.

On Oct. 6, the system underwent a critical upgrade, which encountered complications and resulted in a disruption of service. Primarily, payments to vendors are being affected by the outage.

Over the weekend, the Department processed and mailed out approximately $320,000 in checks to various vendors. The Department also will be sending out nearly 2,000 checks totaling approximately $15 million in payments.

Employee payroll and school food services were not affected.

“The Department sincerely thanks our vendors and business partners for their understanding and patience during this outage,” said Amy Kunz, Assistant Superintendent and Chief Financial Officer. “Please be assured that we are working diligently to bring this critical system back up and running properly. We are making every effort to expedite payments once the system is fully operational.”


FMS has been partially restored, and HIDOE has implemented a plan to expedite payments in three priority areas — school facilities, Workers Compensation claims and special education services. From there, the Department will phase in access to all schools and offices to begin processing Purchase Orders and payments. These important steps are being taken so as not to overwhelm the system and to also ensure all aspects are functioning properly.


“As part of our effort to modernize the Department’s systems, including FMS, we have been working to upgrade our programs. This is a complex initiative due in part to the age of some of these platforms,” said Brook Conner, assistant superintendent for HIDOE’s Office of Information Technology Services. “Our goal is to enhance these systems to better serve our students, schools and community partners to minimize this type of disruption going forward.”

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