Maui Business

Bank of Hawaii Launches New Debit Card Controls

April 15, 2019, 6:47 AM HST
Listen to this Article
1 minute
Loading Audio... Article will play after ad...
Playing in :00

Bank of Hawaii has launched a new feature called Debit Card Controls to help consumers have more control over their debit cards and prevent fraud.

Through the BOH Mobile Banking App, the new feature allows consumers to:

  • Temporarily turn their debit card(s) on and off
  • Control their debit card by location, merchant and transaction types
  • Set spending limits
  • Set customizable alerts

According to Gallup’s 2018 Crime Poll, one in four people report that they or a member of their household has had personal information stolen by hackers in the last 12 months and more than two-thirds of people surveyed shared concerns about having their accounts compromised.

Bank of Hawaii encourages consumers to exercise healthy financial habits that may help them prevent fraud and minimize their risk and impact of identity theft.



Here are three tips provided by BOH to help minimize identity theft:


Make sure your contact information is up to date

Visit a branch, call our 24-Hour Customer Service Center (at 1-888-643-3888) or log in to e-Bankoh to check and update your personal information, including cell phone numbers and email addresses regularly.



Protect your information

Scammers have gotten very sophisticated. They now spoof company phone numbers, which appear on Caller ID as a legitimate business. While BOH may text, email or call you about fraudulent activity, Bank of Hawaii would never ask you for personal identification information, such as PINs, passwords or SSNs. Any such request in order to block your card or to remove fraudulent charges should be viewed as highly suspicious and you should hang up. You may confirm the validity of suspicious requests by contacting our 24-Hour Customer Service Center at 1-888-643-3888.


Use online and mobile banking

Customers can monitor their accounts on a daily basis without having to wait for a monthly paper statement.

For more information, visit Debit Card Controls on

E-Mail Newsletters Receive daily or weekly updates via e-mail. Subscribe Now
News Alerts Breaking news alerts on your mobile device. Get the App


This comments section is a public community forum for the purpose of free expression. Although Maui Now encourages respectful communication only, some content may be considered offensive. Please view at your own discretion. View Comments