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Spike in Scam Calls to Maui Electric Customers

May 10, 2019, 12:04 PM HST · Updated May 10, 12:04 PM
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Maui Electric is warning customers of a spike in scam calls targeting customers. The company advises anyone who receives these scam calls to “Just hang up.”

The company offered the following tips:

  • If you receive a call from someone saying they’re from Maui Electric, Hawaiian Electric, or Hawai‘i Electric Light demanding immediate payment over the phone or via prepaid debit cards, it’s a scam.
  • If the caller says your account is delinquent and threatens to shut off your power immediately unless payment is made, it’s a scam.
  • If the caller asks to meet you to pick up a payment, it’s a scam.
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“Customers should hang up if they receive such a call, and then dial the customer service line that is printed on your monthly electric bill or listed on your company’s website,” company representatives advised.  “Do not call the number displayed on your caller ID, even if it says MECO, HECO or HELCO.

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