Maui News

Visitor Industry Customer Service and Tour Guide Certification Offered on Maui

August 30, 2019, 3:02 PM HST
* Updated August 30, 11:53 AM
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PC: Hawaiʻi Tourism Authority

The University of Hawaiʻi’s Community Colleges on Maui and Kauaʻi are offering Customer Service and Professional Tour Guide certification programs to Hawaiʻi’s tourism industry through its Offices of Continuing Education.

As a partner of this program, the Hawaiʻi Tourism Authority encourages certification as those in the visitor industry collectively strive to strengthen the workforce and enhance the guest experience.

Course modules include:

Introduction to Hawaiʻi Visitors Industry
Servicing the Global Customer
Hoʻokipa Me Ke Aloha – Hospitality with Aloha
Foundations of Hawaiʻi
Communicate with Impact: Talking

All programs are $500 for qualified employers in Hawaiʻi’s visitor industry.

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Certification for Hawaiʻi’s Professional Tour Guides

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University of Hawaiʻi – Maui College

Sept. 5 to Dec. 5, 2019
Mondays and Thursdays
6 to 8 p.m.

Certification Exam
Thursday, Dec. 6, 2019
6 to 9 p.m.

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Click here to register.
Questions? Contact Dean Louie at 808-984-0688 or [email protected]

Certificate for Customer Service in Hawaiʻi

University of Hawaiʻi – Maui College

Sept. 5 to Dec. 5, 2019
Mondays and Thursdays
6 to 8 p.m.

Click here to register.
Questions? Contact Dean Louie at 808-984-0688 or [email protected]

University of Hawaiʻi – Kauaʻi Community College

Sept 10 to Nov. 7, 2019
Tuesdays and Thursdays
5:30 to 7:30 p.m.

Click here to register.
Questions? Contact Peggy Lake at 808-245-8319 or [email protected]

NOTE: Certificate program dates for Oʻahu and Hawaiʻi Island will be announced soon.

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