Report: Kahului Airport Ranked “Dead Last” in US for Traveler Satisfaction

September 29, 2019, 9:24 AM HST · Updated September 29, 9:24 AM
0 Comments
×

Kahului Airport has the lowest satisfaction rating compared to similar-sized airports nationwide.

Thatʻs according to a study from global marketing company J.D. Power, which ranked Kahului Airport last on a list of 16 “medium” airports throughout the country.

  • The J.D. Power 2019 North America Airport Satisfaction Study measures traveler satisfaction over six factors: terminal facilities, airport accessibility, baggage claim, security check, check-in/baggage check, as well as food, beverage, and retail.

Based on those standards, Kahului Airport earned a score of 754. The category average is 803.

Honolulu International Airport ranked second to last among 27 other airports in the “large” airports category. The airport scored a 719, compared to the category average of 765.

SPONSORED VIDEO

The study consists of three airport size categories: mega, large, and medium.

Mega airports are those that host 33 million or more passengers per year. Large airports are those that have 10 to 32.9 million passengers per year, while medium airports are those that see 4.5 to 9.9 million passengers each year.

Click here for more information.

ADVERTISEMENT

Print

Share this Article

BREAKING NEWS 
TEXT ALERTS
Sign up to receive important news alerts like tsunami warnings,
floods, traffic accidents, road closures and more.
Phone # (xxx-xxx-xxxx):
E-Mail:
 

    View Categories
    Promote Your Maui Business for Free Add Your Listing

    Weekly Newsletter

    ARTICLE COMMENTS ( 0 )
    This comments section is a public community forum for the purpose of free expression. Although Maui Now encourages respectful communication only, some content may be considered offensive. Please view at your own discretion.

    I Understand, Show Comments