Maui News

Customer Service, Tour Guide Courses Offered at UHMC

February 25, 2020, 10:16 AM HST
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Pilina Building on the UH Maui College campus where the MFIC will be housed. Courtesy photo.

Registration is now open for classes on Customer Service in Hawaiʻi and Professional Tour Guide certification programs to Hawaiʻi’s tourism industry through the University of Hawaiʻi Community Colleges’ Offices of Continuing Education. Changes in dates and times are listed below.
The Certificate for Customer Service in Hawaiʻi and Certification for Hawaiʻi Professional Tour Guides training programs are designed for employees in the Hawaii visitor and service-related industries. As a partner of this important program, the Hawaiʻi Tourism Authority encourages visitor industry professionals to take advantage of this opportunity as we collectively strive to strengthen our visitor industry workforce and enhance the guest experience.
Course modules include:
  • Introduction to the Hawaiʻi Visitor Industry
  • Servicing the Global Customer
  • Hoʻokipa Me Ke Aloha – Hospitality with Aloha
  • Foundations of Hawaiʻi
  • Communicate with Impact: Talking
Customer Service in Hawaiʻi and Tour Guide Trainings: 
Maui College
March 2 to May 2, 2020
Mondays/Thursdays
6 p.m. to 8 p.m.
For registration information, contact Dean Louie at [email protected]
or 808-984-3231.
Kapiʻolani Community College
Choose to attend either Session I or II
Session I: April 21 to June 27, 2020
Tuesdays
6 p.m. to 8 p.m.
(online course work included)
Session II: April 23 to June 27, 2020
Thursdays
6 p.m. to 8 p.m.
(online course work included)
For registration information, contact Eva Hubbard at [email protected]
or 808-734-9153.
Kauaʻi Community College
March 19 to May 19, 2020
Tuesdays/Thursdays
5:30 p.m. to 7:30 p.m.
For registration information, contact Peggy Lake at [email protected]
or 808-245-8319.
Hawaiʻi Community College
April 25 to May 30, 2020
Saturdays
9 a.m. to 2 p.m.
For registration information, contact Tiana Hirota at [email protected]
or 808-934-2696.
Tour Guide Certification Exams: 
Maui College
Saturday, May 2, 2020
8 a.m. to noon
For registration information, contact Dean Louie at [email protected]
or 808-984-3231.
Kapiʻolani Community College
Saturday, June 27, 2020
8 a.m. to noon
For registration information, contact Eva Hubbard at [email protected]
or 808-734-9153.
Kauaʻi Community College
Tuesday, May 26, 2020
5 p.m. to 9 p.m.
For registration information, contact Peggy Lake at [email protected]
or 808-245-8319.
Hawaiʻi Community College
Certificate program dates for Hawaiʻi Community College is TBA.
For registration information, contact Tiana Hirota at [email protected]
or 808-934-2696.
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