Maui Business

Bank of Hawai’i to Temporarily Close Select Branches

March 24, 2020, 2:17 PM HST
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File photo.

In light of the recent stay-at-home/work-at-home orders for the state of Hawai’i, Bank of Hawaii will be temporarily closing select branch locations across the state and the West Pacific region. 

“Temporarily streamlining our branch operations will help Bank of Hawaii sustain resources, follow social distancing recommendations, and provide the best possible service to our customers during this challenging time,” BOH President Peter Ho said in a press release. 

Out of its 68 branches, 28 will remain open across the state of Hawai’i and the West Pacific Region.

Hours for state of Hawai’i branches:

  • Mondays-Saturdays: 9 a.m. to 10 a.m. – Special hour for kūpuna and people most at risk
  • Mondays-Fridays: 10 a.m. to 4 p.m. – general banking hours
  • Select branches will be open on Saturdays from 9 a.m. to 1 p.m. (see asterisks below)
Effective Wednesday, March 25 / Only the following O’ahu branches will open:
  1. Ala Moana*
  2. Hawaiʻi Kai*
  3. Kailua
  4. Kaimukī*
  5. Kapolei*
  6. Main Branch
  7. Māpunapuna
  • Mōʻiliʻili*
  • Pearlridge*
  • Times Supermarket Mililani*
  • Wahiawa
  • Waikīkī*
  • Waipahu*

 

Effective Thursday, March 26 / Only the following branches on each island will open:
Hawaii Island

    1. Kaikoʻo*
    2. Kona*
  • Kamuela*
Kauai

  1. Līhuʻe
  2. Princeville
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Safeway Līhuʻe Branch will be open on Saturdays only.

Maui County

  1. Kahului*
  2. Kīhei*
  3. Kaunakakai
  4. Lahaina 
  5. Lānaʻi
  6. Pukalani
West Pacific Region: Effective date, Friday, March 27 (UTC)
Saipan:

  • Gualo Rai Branch
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Mon-Sat:

  9-10 a.m.: kūpuna hour

  10 a.m.-1 p.m.: general hours

Guam:

  • Hagatna Branch
  • Harmon Branch
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Mon-Sat: 9-10 a.m. kūpuna hour

General hours:

  Mon-Fri: 10 a.m.-4 p.m.

  Sat: 10 a.m.-1 p.m.

Palau:

  • Koror Branch

Mon-Fri:

  9-10 a.m.: kūpuna hour

  10 a.m.-3 p.m.: general hours

 

All other branches on O’ahu, except BOH’s Kalihi Branch, will remain temporarily closed until further notice. The Kalihi Branch was previously scheduled to permanently close on May 29, 2020. However, Bank of Hawaii has decided to close Kalihi Branch effective Wednesday, March 25. Kalihi Branch employees will be transferred to surrounding branch locations.

Bank of Hawaii will continue to assess branches and inform the public should additional branches close due a COVID-19-related incident or other unforeseen circumstances, such as insufficient staffing levels.

At this time, BOH’s Call Center operations remain open to assist customers and can be reached at (808) 643-3888. Should this change, the bank will notify customers. Bank of Hawaii encourages its customers to sign up for and use its digital banking services via its online, mobile and ATM channels. 

For the safety of employees and customers, BOH has increased the frequency of cleanings as well as enhanced its social distancing practices, such as queuing customers six feet apart in transaction lines and/or outside of branches.

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