Many Maui Hotels Temporarily Suspend Operations

March 25, 2020, 11:56 AM HST · Updated March 25, 11:56 AM

Photo file by Wendy Osher.

The list of hotels around Maui and across the state are rolling out plans to address the reduced visitor load and mass cancellations as mandatory quarantines for arriving travelers, and newly implemented stay-at-home orders go into effect.  The newly announced temporary suspension of operations are a result of actions being taken to slow the spread of COVID-19 and avoid overburdening limited medical resources.

Andaz Maui at Wailea Resort:

In light of COVID-19, the hotel has temporarily suspended normal operations and is not currently accepting room, restaurant, bar, or other reservations until June 1, 2020, according to a notice posted to the resort’s website. For inquiries, please contact the hotel directly or your nearest Global Contact Center.

Fairmont Kea Lani:


The Fairmont Kea Lani will temporarily close its doors effective Thursday, March 26, 2020, according to the company’s website.

“We currently live in a world that is changing rapidly – by the day and by the hour. As we navigate through these times of change and uncertainty, we do so with the safety of both our loyal and valued guests and employees as our highest priority. We must support our local authorities as they work to halt the spread of COVID-19.”

“This certainly isn’t goodbye, it’s farewell for now. We’ll be in touch with updates through our website, to ensure that our dedicated community is informed, connected and supported through these trying times. We’ll be back as soon as we can, and look forward to welcoming each of you in the near future,” the company posted to their website.

Grand Wailea Resort:

The Grand Wailea Maui, a Waldorf Astoria Resort is temporarily suspending operations starting Thursday, March 26, 2020.  Hotel executives say the suspension is for 30 days. Hotel executives say Grand Wailea’s security team continues to closely monitor the situation.

Hyatt Regency Maui Resort & Spa:

Reservationists at the Hyatt Regency Maui Resort and Spa confirmed that operations are temporarily suspended saying, “The safety and well being of guests is our priority.”  For this reason, the resort has ceased normal operations as of March 24 and is not taking reservations for rooms, restaurants and bar operations until after May 24, 2020.

Sheraton Maui Resort and Spa

The Sheraton Maui Resort and Spa is not taking reservations at this time.  A reservationist handling calls for the company on Oʻahu said the company stopped taking reservations today and the computer system does not show any openings until June 1, 2020.  Maui Now attempted to contact the Maui property’s Sales & Marketing Coordinator, and were directed to the reservations department for further details.

Travaasa Hana:

Travaasa Hāna in East Maui will temporarily suspend operations effective Thursday, March 26. The resort stopped accepting any incoming guests on Tuesday, March 24, 2020.

Travaasa Hāna will be reaching out to guests with confirmed reservations through May 1, 2020 to assist in rescheduling their visits. Additionally, the front desk and reservations teams will be available from 8 a.m. to 4 p.m. HST to assist with any questions.


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