Thousands without power, mostly on the Big Island: Hawaiian Electric working on power restoration as Hurricane Hone passes

Update: 10:30 a.m., Aug. 26, 2024

Hawaiian Electric crews continue work to restore power to the remaining customers impacted by Tropical Storm Hone. As of 10:30 a.m. on Monday, Aug. 26, power restoration continued at the following locations:

• On Hawaiʻi Island, power has been restored to customers in North Kohala, Volcano and Punalu‘u. Customers in these areas are urged to call the Hawaiʻi Island Trouble Line at 808-969-6666 if they are still without electricity. Damage assessments are ongoing and crews continue to respond to scattered, isolated outages around the island. About 1,902 customers remain out of power. Additional personnel from O‘ahu will arrive today to help with restoration efforts. Crews are working in upper and lower Puna, Ahualoa, Honoka‘a, and Waimea today.
• On Maui, crews are working to restore most of the remaining 64 Upcountry customers later today.
• On Oʻahu, about 62 customers are without power in Mililani and Schofield. The company is investigating the cause of these outages.

Restoration progress can be impacted by access due to storm debris, fallen trees, or other conditions in the field. Even if customers don’t see crews in their area, HECO advises that work is being done to restore power to their communities. In many cases, additional work on the electric system is needed in other locations to restore service.

Gusty winds and heavy rains may have partially uprooted trees or cracked branches that can easily fall and cause new outages. For your safety, the public is advised to stay at least 30 feet away from any downed power lines, and assume they are energized and dangerous. To report an outage or downed power line, please call our Trouble Line:

☎️ Oʻahu: 1-855-304-1212
☎️ Hawaiʻi: 808-969-6666
☎️ Maui: 808-871-7777
☎️ Molokaʻi/Lānaʻi: 1-877-871-8461

Update: 9:30 p.m., Aug. 25, 2024

Outage update as of 9:30 p.m. HST on Sunday, Aug. 25, 2024: Crews made significant progress this evening, and have now restored a majority of customers who lost electricity due to Hurricane Hone.

• On Hawaiʻi Island, power has been restored to most customers in North Kohala, Volcano and Punaluʻu. Customers in these areas are urged to call the Hawaiʻi Island Trouble Line at 808-969-6666 if they are still without electricity. Crews are continuing to respond to scattered, isolated outages around the island. About 1,800 customers remain out of power. Damage assessments have begun and additional personnel from Oʻahu will arrive on Monday to help with restoration efforts.
• On Maui, electricity has been restored for all but 74 Upcountry customers who will remain offline overnight due to safety conditions out in the field, including the clearing of downed trees on roads before restoration can safely be completed.
• On Oʻahu, about 200 customers remain without power, including 7 in the Mililani area where a large tree fell into power lines.

Update: 3:30 p.m., Aug. 25, 2024

Hawaiian Electric crews continue to assess and repair damage from Hurricane Hone to restore electric service to impacted customers. These outages were caused by effects from the storm and were NOT related to the company’s Public Safety Power Shutoff (PSPS) program.

As of 3 p.m., there are about 12,476 impacted customers without power:

• Hawaiʻi Island: Approximately 10,000 customers in North Kohala, Volcano and Punalu‘u
• Maui County: Approximately 700 customers in parts of Upcountry Maui
• Oʻahu: 1,776 customers in Punchbowl and Mānoa

Customers in Upcountry Maui should prepare for an extended outage, possibly overnight, as crews work to restore power lines brought down by the storm. On Hawaiʻi Island, power is expected to be restored to North Kohala by 7 p.m. and in the Volcano area by 10:30 p.m. Heavy rains and wind may delay the ability to safely make repairs. Crews are unable to access the Punalu‘u area due to road closures caused by flooding.

Customers who live outside these areas and are without power are asked to call Hawaiian Electric’s Trouble line.

Update: 11:30 a.m., Aug. 25, 2024

Hundreds of Hawaiian Electric employees are working to restore electric service to customers impacted by Hurricane Hone as it moves across the state. These outages were caused by impacts from the storm and were NOT related to the company’s Public Safety Power Shutoff (PSPS) program, according to an update from Hawaiian Electric.

As of 11:30 a.m., there are about 18,150 impacted customers without power:

• Hawaiʻi Island: Approximately 14,000 customers, majority in east and south sides of the island
• Maui County: Approximately 750 customers in parts of Upcountry Maui and 1 customer in West Maui
• Oʻahu: Approximately 3,400 customers in Punchbowl, Kahala and other areas across Oʻahu

An equipment failure at the Iwilei substation on Oʻahu caused an outage at about 5 a.m. throughout downtown Honolulu and Chinatown. It was repaired and power restored to customers shortly after 10 a.m. A separate downtown outage at about 3:40 a.m. was caused by a car hitting a high-voltage transformer in a parking garage. A small number of customers are affected and repairs are underway.

If you see a downed power line, assume it is energized and dangerous. Stay at least 30 feet or more away from all power lines. Warn others to stay away. For emergency assistance call 911. For Hawaiian Electric, call the HECO Trouble Line:

• Oʻahu: 1-855-304-1212
• Hawaiʻi: 808-969-6666
• Maui: 808-871-7777
• Molokaʻi: 1-877-871-8461