HECO 4 p.m. update: 121,000 without power on Oʻahu, Maui County and Hawaiʻi Island

Hawaiian Electric crews are making progress restoring power to approximately 121,020 customers on O‘ahu, Hawai‘i Island and in Maui County who were affected by severe thunderstorms and powerful winds. However, some customers in Maui County and on Oʻahu should prepare to be without power overnight. With hazardous weather conditions ongoing, Hawaiian Electric still urges all customers to continue to plan for possible extended outages.

As of 4 p.m.:

• Oʻahu: About 115,300 customers are without power in various locations across Oʻahu. Crews plan to work into the night, as long as weather conditions are safe, to restore power. Currently, Hawaiʻi Kai and East Honolulu customers are being serviced by a single transmission line. Should the storm damage the remaining line, customers in this area should prepare for an overnight (or longer) outage as the steep terrain and hazardous weather conditions will make it difficult for crews to safely access the area for repairs, which will delay restoration. 
• Maui County: About 4,500 customers are without power in various areas of Maui and should prepare for extended overnight outages due to ongoing hazardous weather conditions and until certain roads are reopened to safely address repairs.
• Hawaiʻi Island: About 1,220 customers are without power, primarily in the Volcano and North and South Kona areas. 

Because of the dynamic nature of the storm system, outage numbers represent a snapshot in time and are subject to change as additional customers are restored and more outages occur, sometimes in the same area. Customers can view current outages and report outages on the outage map at hawaiianelectric.com and on the mobile app.

Hawaiian Electric understands that people need to know when their power will be restored and is working to keep outage maps and social media updated with information as it becomes available. 

Priorities for restoration emphasize safety and essential community services. Restoration also will take place in a manner designed to affect the greatest number of customers first.

If you are without power and see downed lines, this is the likely cause of the outage in your neighborhood. Call the HECO Trouble Lines (listed below) to report any downed power lines, and we’ll send personnel out to inspect the damage. For your safety, always treat downed power lines as energized and dangerous, and stay at least 30 feet or more away from the lines. Customers should call 911 or Trouble Lines to report dangerous situations, such as downed power lines or sparking electrical equipment. Keep phone lines open for emergencies.

Hawaiian Electric Trouble Lines

• Maui County: 1-855-304-8181
• Hawaiʻi Island: 1-855-304-9191
• Oʻahu: 1-855-304-1212

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Hawaiian Electric urges customers in Hawaiʻi Kai and portions of East Honolulu to prepare for the possibility for extended outages that may last overnight or longer. As of 2 p.m., about 113,800 customers are without power across O‘ahu and 15,600 customers in parts of Maui County.

On O‘ahu, East Honolulu relies on power lines that bring electricity to the area from Windward Oʻahu. The lines run along the base of the Koʻolau range near Waimānalo and cross over the ridgeline into East Honolulu. Two of these transmission lines have been damaged, leaving one line to service the area. Should the storm damage the remaining line, the steep terrain and hazardous weather conditions will make it difficult for crews to safely access the area for repairs, which will delay restoration.

In Maui County, crews are working to restore power in various areas of Maui, Lāna‘i and a pocket area in Moloka‘i. A map showing exact locations of power outages on Maui and estimated restoration times is available here.

Hawaiian Electric’s response may be delayed as crews are not able to make repairs in dangerous weather conditions. Hawaiian Electric crews and contractors have been deployed across Oʻahu, Maui County and Hawaiʻi Island to address outages as the powerful storm system is expected to make its way across the island chain throughout the weekend. All customers are urged to prepare for the possibility of extended outages.