Hawaiian Expands Reservations Call Center to 24/7

Hawaiian Airlines, photo by Wendy Osher.

By Sonia Isotov

To meet growing demand from route expansions, Hawaiian Airlines has boosted the capabilities of its reservations call center with round-the-clock service.

Customers can now call Hawaiian 24 hours a day, 7 days a week, at its toll-free phone number,  1-800-367-5320, to book flight reservations and seek information.

“With a growing route network that by June will extend from the Eastern US to Asia, we now bring guests to Hawaii from all over the world. Knowing that many travelers still prefer to speak to someone when making flight reservations, we want to ensure they can reach us promptly at any time of day.” Said Peter Ingram, Hawaiian Airline’s executive vice president and chief commercial officer, in a written statement.

The service enhancement of the reservations call center comes in the early stages of Hawaiian’s long-range expansion to new destinations and further development of its existing markets.

Over the past year, Hawaiian expanded its route network with the launch of nonstop service to Honolulu from Tokyo (November 2010), Seoul (January 2011) and Osaka (July 2011), while increasing its Australia service to daily flights year-round from Sydney (December 2011).

In 2012, Hawaiian is launching daily nonstop service between Honolulu and both Fukuoka (April 16) and New York City (June 5); adding a third daily flight year-round between Los Angeles and Honolulu (June 7); reintroducing nonstop daily service between Los Angeles and Maui for the summer (June 21 – August 18); and increasing to daily flights year-round between Honolulu and Seoul (July 16).

Hawaiian is also increasing its neighbor island flight schedule by an additional 23 to 25 flights daily by mid-March.

Additional new services are being planned as Hawaiian continues to introduce more of its new long-range Airbus A330-200 aircraft into its fleet. Four new A330s are joining the fleet in 2012, followed by the delivery of 13 new A330s between 2013 and 2015.