Hawaiian Electric continues work on Hawaiʻi Island today where 83% of power has been restored

Except for customers in remote and severely damaged areas, Hawaiian Electric expects nearly all impacted customers to be restored on Hawai‘i Island by today, the company reports. As of 8:30 a.m., more restorations were made on Hawaiʻi Island with about 83% of impacted customers back online. Currently, about 11,290 are without power.

Today, through Hawaiian Electric’s partnership in the Western Region Mutual Assistance Group, utility workers from Southern California Edison are providing additional manpower to HECO employees and contractors on Hawaiʻi Island who have been working around the clock to repair equipment and restore power ahead of Tropical Storm Moke approaching the state. SCE personnel will work under the direction of Hawaiian Electric’s Hawai‘i Island crews to support the restoration efforts in some of hardest hit areas that saw severe flash flooding and extreme winds. 

“While power has been restored to essentially all customers impacted by Tropical Storm Lala on O‘ahu and Maui, crews continue to work on restoring remaining small pocket outages and individual service lines on these islands,” HECO reports.

For latest updates, go to O‘ahu / Maui Couty Outage Maps.

Hawaiian Electric reports it will continue to provide updates as work progresses on Hawaiʻi Island. Check hawaiianelectric.com or the HECO mobile app for the latest outage information and estimated time of restoration.

Updates and more information are available the following resources:

• Hawaiian Electric website: hawaiianelectric.com
  • Facts about the prolonged outages on Hawai‘i Island
  • Hawai‘i Island estimated restoration map
• Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
• Facebook: facebook.com/HawaiianElectric
• Mobile app: free download available on Apple App and Google Play stores

Customers who are without power but see their neighbors have electricity restored should call their respective Trouble Line to report the outage:

• Maui County: 1-855-304-8181 or Report online
• Hawai‘i Island: 1-855-304-9191 or Report online
• O‘ahu: 1-855-304-1212 or Report online

Restoration times are subject to change due to weather conditions or if additional work is required as repairs progress.

Be prepared

With another storm on its way, the company urges customers to review their emergency plans, ensure they have supplies on hand and to closely monitor weather updates. Preparation and safety tips are available at hawaiianelectric.com/stormcenter. Detailed tips may also be found in the HECO Handbook for Emergency Preparedness, which can be downloaded for free in English, Cantonese, Ilocano, Korean, and Vietnamese languages, as well as a version for children.

Misinformation about filing claims

“There is a lot of misinformation circulating about filing a claim after a power outage,” HECO reports. Under Tariff Rule No. 16, approved by the State of Hawai‘i Public Utilities Commission, Hawaiian Electric is not liable for losses “caused by accident, storm, fire, strikes, riots, war, public safety power shutoff or any cause not within the company’s control through the exercise of reasonable diligence and care.” The losses that are not covered include, but are not limited to, food spoilage and medication that requires refrigeration, etc. More information about filing damage claims can be found on the company’s website.