File Clerk - Maui Counseling Group / Aloha House

Under the direction of the Program Manager, responsible for maintaining consumers’ charts for crisis services (CS) and Community-Based Case Management (CBCM) services through the Adult Mental Health Services contract and Maui Counseling Group clinic files. Performs basic clerical tasks, such as systematically arranging letters, inputting data, memoranda, invoices, and other indexed documents according to an established system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Maintain organized filing systems for Crisis, Case Management, Psychiatric, and Therapy services, including creating new charts, completing daily printing, filing, and scanning closed charts

2. Maintain up-to-date forms in appropriate locations and eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage according to file maintenance guidelines and/or legal requirements.

3. Find and retrieve information from files in response to requests from authorized users.

4. Provide secondary coverage for the following duties:

a. Verifying patient insurance

b. Confirming next-day client appointments

c. Assisting with provider schedules, including new appointments, cancellations, and adjustments

d. Serve as phone support by answering incoming calls and checking/responding to voicemails throughout the day.

5. Attend all required meetings, trainings, and supervision.

6. Adheres to Code of Ethics in Employee Handbook.

7. Adheres to Agency policies and procedures

NON-ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None

COMPETENCY:

To perform this job successfully, an individual should demonstrate the following competencies:

1. Adaptability/Flexibility: Open and receptive to appropriate change within the organization and can manage and shift priorities as needed to incorporate new approaches, methods, and techniques within the agency. Provides input for change efforts and willingly supports change.

2. Judgment/Decision Making: Able to form a sound opinion by careful study of available facts and opinions.

3. Attendance/Punctuality: Consistently arrives on time for work, meetings, and trainings. Attendance supports the ability to fulfill job requirements.

4. Cooperation/Teamwork: Works cooperatively across organizational boundaries to achieve shared goals. Possesses an understanding of team dynamics and provides tangible contributions to teams, fosters collaboration, and creates an environment of mutual trust and respect.

5. Creativity/Innovation: Able to improve methods, procedures, etc. with new ideas. Ability to conceptualize and implement new ideas to improve services and procedures.

6. Communication: Effectively shares ideas, thoughts, information, and feelings with a diverse range of audiences to develop two-way communication and understanding. Able to speak, listen, and write in a manner consistent with good communication skills and displays effective emotional regulation.

7. Initiative:/Work Management: Manages and organizes resources to achieve a standard of excellence in outcomes. Also, self-monitors ongoing performance and looks for ways to improve processes, procedures, and documentation. Able to identify and take the first step in tasks that need to be done.

8. Reliability/Dependability: Degree to which an employee can be relied on to carry out instructions and follow through with job-related duties.

9. Professional Growth: Continues to grow in skill and knowledge as reflected by contributions on the job.

10. Cultural Sensitivity: Demonstrates competence in dealing with people of varied ethnic and socio-economic backgrounds.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The listed requirements are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

I. CERTIFICATION / LICENSURE / REGISTRATION:

1. CPR/FA Certification

2. Current driver’s license, clean driving abstract

1. CPR/FA Certification

2. Current driver’s license, clean driving abstract, and current automobile insurance.

II. EDUCATION AND / OR EXPERIENCE:

1. High school graduate with a minimum of previous paid office experience. Good communication skills combined with awareness of standard business practices

Rate of  Pay $20.00 per hour.