Leoda's Kitchen & Pie Shop | Lahaina, HI, USA | 70,000-90,000 per year Competitive Wages | Salary | Full Time
Medical, dental, vision, drug, 401(k) with company match, Aflac, Flexible Spending, Paid Time Off after qualifying, Employee Meals, Employee discounts and more
Leoda's Kitchen and Pie Shop offers casual family-style dining in a comfortable plantation-era atmosphere, open 7 days a week and located in Olowalu, Maui. We take a unique approach to many classic or traditional favorites...we call it glorified grandma comfort food. We are seeking highly motivated individuals to join our team! We offer a great working environment with excellent benefits to those who share our values, principles and the spirit of Aloha.
Description: Responsible for every aspect of the guest's and staff's experience. Duties include hiring, training, and scheduling staff, greeting guests, resolving customer complaints, providing hands-on help to service teams, leading daily pre-shifts with staff. Schedules and leads monthly Staff Meetings. Establishes and maintains good communication and relationships with staff. Familiar with regular customers by name and tracks their preferences. Restaurant experience in a supervisory or management role required.
Hires and oversees training and performance reviews for dining service staff, following the standards set for each outlet and using the passport as a guide
Schedules staff based on anticipated volume and coordination of balanced service teams
Adjusts environment, music and lighting, and temperature as needed to maintain the appropriate atmosphere and service levels
Resolves any customer complaints that are "passed up" from staff
Provides hands-on help if needed by any of the service teams, including facilitating the resolution of conflicts between or within teams
Greets guests and delivers the Leoda's experience
Remembers regular customers by name and tracks their dining preferences
Passes all training requirements required of front line staff of host, busser, food runner and cashier positions within 6 months
Maintains inventory of service products, glassware, silverware, uniforms
Leads service staff with cleaning and maintaining of all front of the house areas, furniture, equipment and fixtures, coordinating with the Chef and cleaning crew
Regularly teaches staff workshops
Updates Point of Sale systems as needed
Leads daily pre-shifts and schedules monthly staff meetings
Establishes and maintains good communication and a positive working relationship with Chef and Back of the House staff
Restaurant experience in a supervisory or management role is necessary
Has worked in a high-end restaurant environment
Has an appreciation for and working knowledge of really good food
Provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
Has a reputation for excellent relations with customers, vendors, floor and Kitchen staff
Has the ability to design, implement, and continually improve the systems and procedures that lead to success
Has experience in the training and development of staff members
Is self-directed and able to work independently, as well as be an integral leader of the management team
Has the ability to deliver the Leoda's experience to every customer.
Likes to work holidays, weekends, events, and other peak periods of the restaurant business
Leadership style consistent with Na Hoaloha Ekolu team management
An outgoing personality who can create and build energy around them
Excellent verbal and written communication skills
Passionate about great food and great service
Excellent planning, organization, and coordination skills
Comfortable making decisions and problem solving. Can handle complexity and paradox
High level of interest in learning about food, people, and business
Possesses strong interpersonal skills and able to work easily with diverse people and groups
We offer an excellent benefits package including medical, dental, vision, drug, 401(k) with up to 4% company match, paid time off, Aflac, flexible spending account, employee meals, discounts and much more!
