#Hawaiʻi power outage
New toll-free numbers to report outages on Hawaiʻi Island and Maui County
Hawaiian Electric is improving its outage reporting system on Hawaiʻi Island and in Maui County. As part of the new system, the current phone numbers to report outages will be replaced with new toll-free numbers, effective May 8, 2025.
Bill advances to ensure fair compensation for customers affected by power outages
The bill requires that when more than 1,000 customers experience a power interruption lasting four or more hours, the utility must compensate customers for their actual damages. It also allows utilities to seek a waiver from the PUC if the interruption was caused by uncontrollable factors, such as severe weather, customer tampering, or external disruptions.
