Maui County Real Property Assessment Division Earns Excellence Award

Tyler Technologies announced the winners of its 2017 Tyler Public Sector Excellence Awards for appraisal and tax administration software and CLT Appraisal Services at its annual national user conference earlier this week.

Maui County Service Center, where customers go to pay property taxes. Photo by Wendy Osher.

The awards recognize organizations that demonstrate excellence in deploying Tyler software in novel and impactful ways that extend best practices.

Maui County Real Property Assessment Division was announced as one of the winners after they sought to accomplish their long-standing goal to meet the International Association of Assessing Officers standard on property inspections.

According to Tyler Technologies, Maui County formulated a plan to integrate data from outside sources into their iasWorld software so management and staff could use the data in conjunction with real property data to make sales validation and permit processing tasks more efficient.

Tyler Technologies said that through a single view of data, Maui staff discovered more time for field inspections with access to comprehensive data all within iasWorld — greatly reducing duplicate data entry and increasing operational efficiencies for MRAD.

Award submissions were evaluated by a panel of Tyler leadership and judged on business value, maturity, innovation and relevance to other public sector organizations.

Additional criteria met by award winners included:

• Creating a unique process using a Tyler application or service that can educate other organizations
• Realizing significant savings after implementing a Tyler solution
• Increasing staff productivity by implementing a Tyler application or service
• Empowering employees, citizens or vendors

Other 2017 Excellence Award winners recognized for Tyler’s Appraisal & Tax solutions included:

Williamson County Tax Assessor/Collection, Texas: The county uses Tyler’s Orion solution in their call center to streamline processes that provide multiple estimates with various scenarios for taxpayers. The tax estimator, developed through the county’s partnership with Tyler, went well beyond what the county tax assessor envisioned. The solution is simple to use, easy to understand, and has a clean look. With its new tax estimate, the county can provide a higher level of customer service, operate more efficiently, and be more cost-effective.

Town of Greenburgh, New York: Greenburgh’s last town-wide reassessment was in 1956, and all assessments were calculated manually on an individual basis. As a result, the town, county, school, village and fire districts were refunding approximately $10 million annually. Now, with the help of Tyler’s CLT Appraisal Services working in conjunction with iasWorld CAMATM software, assessed values are at 100% of market value and all parcels have digitally updated inventory.