Hawaiian Electric to Temporarily Close Payment Centers

March 16, 2020, 4:15 PM HST · Updated March 16, 4:15 PM
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Maui Electric customer bill. Courtesy photo.

Hawaiian Electric announced today that it will temporarily close its payment centers starting at noon on Wednesday in an effort to minimize risk related to COVID-19 for both customers and employees.

The company will reassess next week whether the centers should reopen on March 30.

Company representatives say the temporary measure is needed to increase social distancing as recommended by state and federal health officials.

However, customers still have other options to make payment.

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Customers are encouraged to:

  • Mail in payment
  • Use or sign up for online bill payment
  • Use Speedpay®, an authorized payment service provider that allows you to pay-by-
    phone or online (convenience fee will apply)
  • Visit Western Union payment locations throughout our five-island service territory if
    payment must be made in person

Hawaiian Electric understands that the coronavirus has created financial hardship for some
customers. These customers are urged to call representatives at the numbers listed below
to discuss options available to keep their accounts current:

  • O‘ahu (808) 548-7311
    Maui (808) 871-9777
    Moloka‘i and Lāna‘i 1-877-871-8461
    Hilo (808) 969-6999
    Kona (808) 329-3584
    Waimea (808) 885-4605
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