Maui Coronavirus Updates

Immigrant Services Division Protocols Modified in Response to COVID-19

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The County of Maui Department of Housing and Human Concerns, Immigrant Services Division, announces the following protocol response to prevent and minimize the spread of COVID-19 within its division and among members of the public. These include:

  • Immediate suspension of walk-in services and inquiries at all Immigrant Services Division locations on Maui, Molokai and Lanai.
  • All services will be provided by appointment ONLY. In-person contact will be replaced with telephone appointments and emails for general information inquiries, case questions or status requests. In-person appointments will be based solely upon critical case needs as determined by case workers. To schedule an appointment, call a division office in Wailuku, 270-7791; Molokai, 553-5072; or Lanai, 565-6679. Personnel will strive to respond to all messages within one business day.
  • Additionally, for in-person appointment requests, Immigrant Services personnel will conduct telephone screenings with three questions: 1) Have you been ill? 2) Have you traveled recently? 3) Has anyone in the family been sick?
  • If you have an in-person appointment, please do not arrive more than five minutes before your scheduled appointment. If you are feeling sick, please call to cancel and re-schedule your appointment(s).
  • Immigration Services clients with an in-person appointment are asked to attend by themselves, or no more than two people. (For example, please do not bring additional family members/sponsors, including older adults, pregnant women and children.)
  • To address any overflow concerns and for social distancing purposes, Immigration Services Division in Wailuku has reduced its waiting area capacity to a maximum of four persons. Once capacity is reached, clients will be asked for a contact number and instructed to wait outside to be called when staff is ready to conduct an appointment.
  • Any member of the public who presents with symptoms consistent with COVID-19 will be asked to re-schedule their appointment as soon as they are well.

General information and resources on COVID-19 (coronavirus) can be found on Maui County’s website at

For more information and updates, please visit the State DOH website at and CDC website at


For more information, call Maui County Immigrant Services Division at (808) 270-7791.


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