Department of Water Supply Announces Customer Service Changes

Background image courtesy of the County of Maui.

With the closure of Maui County offices on Monday, March 23, to safeguard the public against the spread of COVID-19, the Department of Water Supply is encouraging customers to use phone, online services, mail and email to conduct business safely.

Until further notice, the following Emergency Operating Procedures will be implemented:

Department of Water Supply notices and service announcements

All DWS notices and service announcements are posted for the public to view online on the following sites:

County of Maui COVID-19 Coronavirus Information website.

Water quality reports and additional resources from the DWS are also available on the DWS’s website.

To report a water service emergency during business or after-hours, call (808) 270-7633.

To sign up to receive notifications from the county’s emergency alert system, Maka`ala, click here.

Engineering Division

All inquiries and communications with the Engineering Division shall be online or over the phone only. Call (808) 270-7835 or email DWS.Engineering@mauicounty.gov with your inquiry.

Water Resources and Planning Division

For inquiries and communication with the DWS’s Water Resources and Planning Division, call (808) 463-3110.

Fiscal Division – Billing and Accounting Sections:

Water bill credit card convenience and transaction fees, as well as E-Check Fees, will be waived beginning Tuesday, March 24, 2020, through June 30, 2020.

Call (808) 270-7730 and press “3,” or call (855) 385-4836 to pay your bill over the phone. Customers can view their water bills, access account information and request electronic bill payment online by creating an account: https://maui.mysecuredservices.com/

For inquiries and communications for DWS’s Accounting Section, call (808) 270-7781.

Administration Division and Board of Water Supply

All Board of Water Supply meetings and contested case hearings have been canceled until further notice. Email inquiries may be sent to Noreen.N.Saito@co.maui.hi.us.

DWS officials say they “will continue to provide necessary services for our customers and the community.”