8:30 a.m. Update: Public Safety Power Shutoff restoration completed for 330 Upcountry Maui customers

8:30 a.m. Update: Public Safety Power Shutoff restoration completed

Power restored to all ~330 affected customers in Upcountry Maui

July 7, 2025 – Hawaiian Electric has restored electricity to all affected customers, about 330 in parts of Upcountry Maui, impacted by its Public Safety Power Shutoff (PSPS) program. Overnight crews and additional personnel who have been working since 6 a.m. completed inspections of the circuits enabling all customers to be restored. If hazardous conditions suddenly return, it may be necessary to shut off the power in identified PSPS areas on Maui and Hawai‘i Island to reduce the risk of a wildfire.

Any customer still without power should call our Maui County Trouble Line to report the outage at 1-855-304-8181. 

A PSPS was not necessary on Oʻahu or Hawai‘i Island. Although the high winds have subsided currently, Hawaiian Electric will continue to closely monitor the weather. As a safety precaution, customers are reminded not to touch or move any fallen poles, lines or other utility equipment.

“We sincerely thank our customers for their patience and understanding. We are also grateful to our emergency response partners for working alongside our crews to keep our communities safe,” said Jim Alberts, Hawaiian Electric senior vice president and chief operations officer.

Hawaiian Electric continues to coordinate with the Maui Emergency Management Agency, Hawai‘i County Civil Defense Agency, and other emergency response authorities.

For more information and maps, call Hawaiian Electric’s PSPS hotline at 1-844-483-8666 toll-free or go to hawaiianelectric.com/PSPS. Follow Hawaiian Electric on social media or our mobile app.

How to stay informed 

Hawaiian Electric will provide updates frequently through the news media and the following mobile-friendly resources: 

• Hawaiian Electric website: hawaiianelectric.com 
• Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
• Facebook: facebook.com/HawaiianElectric 
• Mobile app: free download available on Apple App and Google Play stores 

7:30 a.m. Update: Hawaiian Electric begins restoration process for 330 Upcountry Maui customers

Process begins with damage inspections after Public Safety Power Shutoff

July 7, 2025 – Due to the passing of hazardous weather conditions, Hawaiian Electric crews have begun inspections, which is part of the process of restoring power to customers in parts of Upcountry Maui affected by the Public Safety Power Shutoff program. 

Before service can be restored, power lines and other utility equipment must first be inspected and any damage repaired. This involves ground crews and possible aerial inspections using helicopters and drones. 

While conditions are improving, weather changes can happen at any time. Under its PSPS program, Hawaiian Electric may proactively shut off power in communities with high exposure to wildfire risk during severe weather conditions. The company urges customers in these areas to remain vigilant, implement their own emergency plans and prepare for the possibility of extended power outages. Hawaiian Electric is coordinating these efforts closely with the Maui Emergency Management Agency.

For more information and maps, go to hawaiianelectric.com/PSPS or call Hawaiian Electric’s PSPS hotline at 1-844-483-8666 toll-free. Follow Hawaiian Electric on social media or our mobile app.

Important safety reminders 

• Stay at least 30 feet or more away from all power lines. Warn others to stay away. For emergency assistance, call 911. For Hawaiian Electric, call our Trouble Line at
  • Oʻahu: 1-855-304-1212
  • Hawaiʻi Island: 1-855-304-9191
  • Maui County: 1-855-304-8181 

How to stay informed 

Hawaiian Electric will provide updates frequently through the news media and the following mobile-friendly resources: 

• Hawaiian Electric website: hawaiianelectric.com 
• Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
• Facebook: facebook.com/HawaiianElectric 
• Mobile app: free download available on Apple App and Google Play stores 

Update 7:30 p.m.: Parts of Upcountry Maui to remain without power overnight
Public Safety Power Shutoff remains in effect for ~330 customers

July 6, 2025 – Power will remain off overnight for approximately 330 customers affected by the Public Safety Power Shutoff in parts of Upcountry Maui. Once hazardous conditions improve, Hawaiian Electric will start the process of restoring service. The company activated its Public Safety Power Shutoff program due to high winds and dry conditions.

Before service can be restored, power lines and other utility equipment must first be inspected and any damage must be repaired. This may involve ground crews and aerial inspections using helicopters and drones, which is the reason for the extended outage.

“We sincerely apologize and ask for our customers’ continued patience. The safety of the public and our crews is our top priority. We will work as quickly as possible to ensure power can be restored safely without creating any additional hazards,” said Jim Alberts, Hawaiian Electric senior vice president and chief operations officer.

Under its PSPS program, Hawaiian Electric may proactively shut off power in communities with high exposure to wildfire risk during severe weather conditions. Customers in these areas are urged to implement their own emergency plans and prepare for the possibility of extended power outages.

Maps of specific areas on each island that have high wildfire risk and may be subject to a PSPS can be found on Hawaiian Electric’s website. For more information, call Hawaiian Electric’s PSPS hotline at 1-844-483-8666 toll-free or go to hawaiianelectric.com/PSPS.

Safety reminder

Stay at least 30 feet or more away from all power lines. Warn others to stay away. Call Hawaiian Electric’s Trouble Lines listed below, or for emergency assistance, call 911.

• Oʻahu: 1-855-304-1212
• Hawaiʻi Island: 1-855-304-9191
• Maui County: 1-855-304-8181

How to stay informed 

Hawaiian Electric provides updates frequently on its mobile-friendly resources: 

• Hawaiian Electric website: hawaiianelectric.com 
• Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
• Facebook: facebook.com/HawaiianElectric 

UPDATE: 2:30 p.m. Update: Parts of Upcountry Maui to potentially remain without power overnight

July 6, 2025 – Approximately 330 customers in parts of Upcountry Maui should prepare to be without power overnight through Monday morning. Hawaiian Electric activated its Public Safety Power Shutoff program due to high winds and dry conditions. Power will remain off until weather conditions improve and crews can inspect lines and equipment in the area as well as make any repairs if needed.

Under its PSPS program, Hawaiian Electric may proactively shut off power in communities with high exposure to wildfire risk during severe weather conditions. Customers in these areas are urged to implement their own emergency plans and prepare for the possibility of extended power outages.

“We know that being without electricity for any amount of time creates an inconvenience for our customers and we apologize for the disruption,” said Jim Alberts, Hawaiian Electric senior vice president and chief operations officer. “We only activate a PSPS as a last line of defense to protect lives and reduce the risk of a wildfire.”

Maps of specific areas on each island that have high wildfire risk and may be subject to a PSPS can be found on Hawaiian Electric’s website. For more information, call Hawaiian Electric’s PSPS hotline at 1-844-483-8666 toll-free or go to hawaiianelectric.com/PSPS.

Safety reminder

• Stay at least 30 feet or more away from all power lines. Warn others to stay away. Call Hawaiian Electric’s Trouble Lines listed below, or for emergency assistance, call 911.

Oʻahu: 1-855-304-1212
Hawaiʻi Island: 1-855-304-9191
Maui County: 1-855-304-8181

How to stay informed 

Hawaiian Electric provides updates frequently on its mobile-friendly resources: 

Hawaiian Electric website: hawaiianelectric.com 
Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
Facebook: facebook.com/HawaiianElectric 
Mobile app: free download available on Apple App and Google Play stores 

UPDATE: 12:15 p.m. update: Hawaiian Electric shuts off power in Upcountry Maui due to wildfire risk

Approximately 330 customers affected by Public Safety Power Shutoff

July 6, 2025 – Due to the threat of wildfires from high winds and dry conditions, Hawaiian Electric has activated its Public Safety Power Shutoff program and proactively shut off power to approximately 330 customers in Upcountry Maui, which has high exposure to wildfire risk. Customers in all high-risk areas are urged to implement their own emergency plans and prepare for the possibility of extended power outages.

“We sincerely apologize for the disruption. We have activated our PSPS program as a last line of defense to protect lives and reduce the risk of a wildfire. We will continue to monitor conditions closely and restore power as soon as we can safely do so,” said Jim Alberts, Hawaiian Electric senior vice president and chief operations officer.

Maps of specific areas on each island that have high wildfire risk and may be subject to a PSPS can be found on Hawaiian Electric’s website. For more information, call Hawaiian Electric’s PSPS hotline at 1-844-483-8666 toll-free or go to hawaiianelectric.com/PSPS. Follow Hawaiian Electric on social media or our mobile app.

PSPS Process

Power will remain shut off so long as hazardous weather conditions persist.
When the weather improves, power lines must be inspected, and any damage must be repaired before service can be restored. This may involve ground crews and aerial inspections using helicopters and drones.
This process may result in extended outages lasting several hours, possibly even days depending on the location and extent of any damage.

Please stay safe 

• Stay at least 30 feet or more away from all power lines. Warn others to stay away. Call Hawaiian Electric’s Trouble Lines listed below, or for emergency assistance, call 911.

Oʻahu: 1-855-304-1212
Hawaiʻi Island: 1-855-304-9191
Maui County: 1-855-304-8181

• If you must travel, please help protect line workers and crews when you see them on the roadside assessing damages or making emergency repairs. Move over from the lane nearest the workers or slow down until you can safely pass the work site. 
• Use extreme caution when driving. Power interruptions may cause traffic signals to stop working without warning. If you come to an intersection with a non-working traffic signal, treat it as a four-way stop. 
• If using a portable generator, make sure it is placed in a well-ventilated area outside the home, and be sure to carefully follow all instructions in the manufacturer’s manual. 
• Ensure that all electric appliances, especially ovens and stoves, are turned off to prevent fires when the power comes back on. 

How to stay informed 

Hawaiian Electric will provide updates frequently through the news media and the following mobile-friendly resources: 

Hawaiian Electric website: hawaiianelectric.com 
Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
Facebook: facebook.com/HawaiianElectric 
Mobile app: free download available on Apple App and Google Play stores

Update 10:30 a.m. for Sunday, July 6: Hawaiian Electric monitoring wildfire risk conditions

July 6, 2025 – With a National Weather Service wind advisory in effect for Maui and Hawaiʻi Island, Hawaiian Electric is monitoring conditions which may lead to an increased risk of wildfires. The company’s Public Safety Power Shutoff (PSPS) is in a “watch” condition, meaning that if weather conditions intensify in the next 24 to 48 hours Hawaiian Electric may proactively shut off power in communities with high exposure to wildfire risk. During this watch period, customers in these areas are urged to prepare for the possibility of extended power outages.

Please be advised that outages not related to the company’s PSPS program could still occur due to high winds and other conditions.

For more information and maps, call Hawaiian Electric’s PSPS hotline at 1-844-483-8666 toll-free or go to hawaiianelectric.com/PSPS.

What’s being done 

At Hawaiian Electric, we have activated our PSPS emergency response plan, which includes: 

• Closely monitoring weather
• Coordinating with state and county emergency response officials
• Urging customers to prepare for possible power outages with safety as their main focus 

How you can prepare 

Safety is always Hawaiian Electric’s top priority. We urge customers to make it their top priority, too: 

• Check emergency equipment such as flashlights and lanterns (make sure they are operational and buy extra batteries), emergency generators, battery-operated radios and light sticks. 
• Use your battery-powered radio to listen for updates on weather conditions and possible PSPS activation.
• If someone in your home is dependent on electrically powered, life-sustaining medical equipment, check backup facilities. Plan where to go if an evacuation is ordered. If you need to go to the hospital or other emergency shelter, remember to take your medical equipment and medications with you to the facility. 

• If you plan to use a portable generator, make sure it is placed in a well-ventilated area outside the home, and be sure to carefully follow all instructions in the manufacturer’s manual. 
• Turn your refrigerator and freezer to their coldest settings. If power goes out, this will keep food fresher longer.  
• Turn off and unplug any unnecessary electrical equipment, especially sensitive electronics. If an outage occurs, this will prevent damage to the equipment from surges when power is restored. 
• Don’t venture out in the dark, because you might not see a downed power line that could be energized and dangerous; avoid standing water and debris. 
• If you see a downed power line, assume it is energized and dangerous. Stay at least 30 feet or more away from all power lines. Warn others to stay away. For emergency assistance call 911. For Hawaiian Electric, call our Trouble Line:
  • Oʻahu: 1-855-304-1212
  • Hawaiʻi: 1-855-304-9191
  • Maui County: 1-855-304-8181

How to stay informed 

Hawaiian Electric will provide updates frequently through the news media and the following mobile-friendly resources: 

Mobile app: free download available on Apple App and Google Play stores 
Hawaiian Electric website: hawaiianelectric.com 
Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
Facebook: facebook.com/HawaiianElectric