HECO 9 p.m. update: 7,600 customers without electricity, including 2,400 on Maui

9 p.m. update: Hawaiian Electric crews restored about 19,000 customers today

Despite challenging conditions, Hawaiian Electric crews restored power to about 19,000 customers across Oʻahu, Maui County and Hawaiʻi Island on Monday. Restoration work continues for about 7,600 customers – primarily on Maui and Hawaiʻi Island.

As of 9 p.m.:

• Oʻahu: About 8,000 customers were restored across Oʻahu today. Currently, approximately 1,000 customers are without power in various pockets across the island. Outage numbers fluctuated throughout the day due to unstable post-storm conditions which continue to impact electrical service in some areas. Crews continue to make repairs to individual service lines that provide power to neighborhoods and address new outages.
• Maui County: Tonight, in Upcountry Maui, crews restored the majority of Kula customers from Lower Kula Highway to Keokea Place. More than 3,500 customers were restored today, however, about 2,400 customers remain without power. In Kīhei, mud and debris are being cleared to inspect and make any repairs to underground facilities that could restore 600 customers. In East Maui, including pockets of Ha‘ikū, about 300 customers should continue to prepare for extended overnight outages due to ongoing damage assessments and repairs.
• Hawaiʻi Island: Crews restored power to about 7,500 customers today. About 4,200 customers remain without power, mostly in the Puna area. Damage assessments began yesterday in accessible areas of North Kona, South Point and Puna. To date, 50 damaged or broken poles and multiple spans of downed lines were identified.

Estimated restoration times may not be available until inspections are completed and any repairs are made before power can be safely restored. While weather conditions have improved, unstable trees and branches may fall and cause new outages. See the company’s Storm Restoration Process. The outage numbers above represent a snapshot in time and are subject to change. 

The company also warns customers about misinformation circulating about filing claims after a power outage. After natural disasters, scammers often prey on those in the area, posing as claims representatives. Hawaiian Electric will NEVER direct customers to submit payment to reconnect service lost during a storm. Report suspicious activity: hawaiianelectric.com/reportfraud. Also, please note that under Tariff Rule No. 16, Hawaiian Electric is not liable for losses “caused by accident, storm, fire, strikes, riots, war, public safety power shutoff or any cause not within the Company’s control through the exercise of reasonable diligence and care.” 

5 p.m. update: Hawaiian Electric crews make progress on Hawaiʻi Island restorations

Downed lines, fallen trees, storm debris, mud and flooding, delayed Hawaiian Electric’s power restoration efforts today, particularly on Maui and Hawaiʻi Island. Crews will continue to work into the night to restore around 11,200 customers who are without electricity across Oʻahu, Maui County and Hawaiʻi Island. Outage numbers fluctuated throughout the day due to unstable post-storm conditions which continue to impact electrical service in some areas. 

As of 5 p.m.:

• Oʻahu: About 1,000 customers are without electricity as crews continue work to restore pockets across the island. This involves making repairs to individual service lines that provide power to neighborhoods.
• Maui County: About 4,500 customers remain out. In Upcountry Maui, crews are working into the night to possibly restore more areas of Kula as far as Keokeo Place and other pockets. In Kīhei, mud and debris are being cleared to inspect and make any repairs to underground facilities to restore about 600 customers. In East Maui, including pockets of Hā‘ikū, about 300 customers should continue to prepare for extended overnight outages due to ongoing damage assessments and repairs.
• Hawaiʻi Island: About 5,700 customers are currently without power, mostly in the Puna and Kona areas. Restoration efforts continued in Kea‘au, Kurtistown, Mountain View, Volcano, South Point, and North and South Kohala. Damage assessments began yesterday in accessible areas of North Kona, South Point and Puna. In the hardest hit areas, repairs and assessments are being slowed by numerous fallen trees, large branches, flooding and downed powerlines on roadways.

The community is advised to be aware of scammers who may pose as claims representatives. Hawaiian Electric will not contact customers to request personal information or direct customers to submit payment to reconnect service. For claim information, please see Rule No. 16 from the Public Utilities Commission.

Estimated restoration times may not be available until inspections are completed and any repairs are made before power can be safely restored. While weather conditions have improved, unstable trees and branches may fall and cause new outages. See the company’s Storm Restoration Process. The outage numbers above represent a snapshot in time and are subject to change as stated above. Customers can view current outages and report outages on the outage map at hawaiianelectric.com and on the mobile app.

1 p.m. update: Hawaiian Electric focused on restoration efforts

Hawaiian Electric continues work to restore around 12,540 customers who are without power across Oʻahu, Maui County and Hawaiʻi Island. Most of the outages are on Hawaiʻi Island and Maui as weather conditions continue to slow restoration efforts.

As of 1 p.m.:

• Oʻahu: About 940 customers are without electricity as crews continue work to restore pockets across the island. This involves making repairs to individual service lines and verifying that each customer’s electrical connecting point is safe to receive power again.
• Maui County: About 3,600 customers remain without power. Crews are continuing damage assessments and repairs islandwide, including parts of Upcountry and East Maui as well as pockets of Hā‘ikū and Kīhei, where there are underground cable faults due to the heavy rains and flooding. Crews restored power to the majority of South Maui and Kula (from Ōmaʻopio Road area to Lower Kula Highway) as well as most of Hāna town. Customers in these restored areas who may still be without power, please report your outage online or to the Maui Country Trouble Line at 1-855-304-8181. 
• Hawaiʻi Island: About 8,000 customers are currently without power, mostly in Puna and North Kona. Today, crews are working in Kea‘au, Kurtistown, Mountain View, Volcano, South Point, and North and South Kona. Damage assessment teams are working in lower Puna. In the hardest hit areas, restoration efforts are being slowed by numerous fallen trees, large branches and downed powerlines on roadways.

Hawaiian Electric has nearly 350 crewmembers in the field working as quickly and safely as possible to complete inspections and make repairs.

Estimated restoration times may not be available until inspections are completed and any repairs are made before power can be safely restored. While weather conditions have improved, unstable trees and branches may fall and cause new outages. SeeStorm Restoration Process | Hawaiian Electric.

The outage numbers above represent a snapshot in time and are subject to change as stated above. Customers can view current outages and report outages on the outage map at hawaiianelectric.com and on the mobile app.

9 a.m. update: Hawaiian Electric crews make significant restorations overnight

Overnight and early this morning, Hawaiian Electric restored about half of the customers who were without power last night across Oʻahu, Maui County and Hawaiʻi Island. Around 15,500 customers still remain without power across the utility’s three counties. Hawaiian Electric is not slowing its efforts and has nearly 350 crewmembers in the field working as quickly and safely as possible to complete inspections and make repairs. 

As of 5 a.m.:

• Oʻahu: About 1,130 customers are without electricity in pockets across the island. More than 2,500 customers were restored overnight.
• Maui County: Overnight, crews restored power to more than 1,500 customers, including majority of South Maui and Kula (from Ōmaʻopio Road area to Lower Kula Highway) as well as most of Hāna town. For customers in these areas restored overnight who may still be without power, please contact the Maui Country Trouble Line 1-855-304-8181 or Report online. About 4,300 customers remain without power in areas of Upcountry and East Maui as well as pockets of Hā‘ikū and Kīhei, where there are underground cable faults due to the heavy rains and flooding.
• Hawaiʻi Island: Last night, power was restored to about 2,900 customers in Volcano Village, Kalapana, Na‘alehu, and Kaloko Mauka. About 10,800 customers (12% of customers on the island) currently are without power, mostly in Puna and North Kona. Today, crews will be working in Kea‘au, Kurtistown, Mountain View, Volcano, South Point, and North and South Kona. Damage assessment teams will be working in lower Puna. Yesterday, 30 damaged or broken poles were identified and three transmission lines were repaired.

Estimated restoration times may not be available until inspections are completed and any repairs are made before power can be safely restored. While weather conditions have improved, limited accessibility due to terrain and fallen trees may slow restoration efforts in Maui County and Hawaiʻi Island. In addition, unstable trees and branches may fall and cause new outages. See Storm Restoration Process | Hawaiian Electric.

The outage numbers above represent a snapshot in time and are subject to change as stated above. Customers can view current outages and report outages on the outage map at hawaiianelectric.com and on the mobile app.