DCCA outlines steps to improve the Hawaiʻi’s business registration system, address processing delays

The Hawaiʻi Department of Commerce and Consumer Affairs today outlined steps to improve the state’s business registration system and address processing delays affecting Hawaiʻi businesses.

The new system, launched in July, was developed and deployed by third-party contractors using Salesforce technology. 

Following DCCA’s request for support, Salesforce technical specialists assessed the system and identified issues with the application’s design and implementation. 

Salesforce is now committing its Professional Services organization, a team of technical experts, to lead the remediation effort at no cost to the state.

Working closely with DCCA, the Salesforce team will focus on addressing those issues and improving the reliability of core business registration functions. DCCA will also continue to process outstanding filings and reduce the backlog as the technical work progresses.

“We understand the frustration these delays have caused for Hawaiʻi businesses and the importance of restoring timely, reliable service,” said DCCA Director Nadine Y. Ando. 

“Addressing the backlog remains a priority and we’re working closely with Salesforce to resolve the technical challenges and establish a sustainable path forward.”

Business owners needing assistance with a pending filing may contact the Business Registration Division at 1-844-808-3222 (select option 2). The public may continue to access Hawaiʻi Business Express at https://hbe.dcca.hawaii.gov/.