Hawaiian Airlines Allows Self-Tagging of Luggage

Hawaiian Airlines, photo by Wendy Osher.

By Sonia Isotov

Hawaiian Airlines announced yesterday that it has implemented luggage self-tagging at all check-in kiosks in its Honolulu International Airport ticket lobby.

The self-tagging system had a soft launch on March 12 in Honolulu, and the airline plans implement similar kiosks at Hawaiian Airlines check-in lobbies throughout the islands later this year.

“Every minute saved in the check-in process improves our customers’ experience substantially, so this is a significant enhancement,” said Louis Saint-Cyr, vice president for customer service at Hawaiian Airlines, in a media release.

“The kiosks reduced our customers’ check-in time to 8 minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half.”

Prior to the renovation of its kiosks, Hawaiian Airlines passengers using the self-service kiosks were required to wait for a customer service agent to tag their luggage and complete the check-in process. Customers can now print their boarding passes and weigh and check their luggage.

Allowing customers to tag their own luggage frees Hawaiian’s customer service agents to provide additional attention to passengers with oversized luggage or other special check-in needs, Saint-Cyr added.

Customer service agents will also be available to assist customers with the self-tagging process, and customer-service counters will be available in the lobby for additional customer assistance.