REPORT: Hawaiian is #1 in Punctuality, Fewest CancellationsMarch 7, 2011, 3:44 PM HST · Updated March 7, 4:19 PM 0 Comments
By Sonia Isotov
Hawaiian was the most reliable airline out of 16 leading U.S. carriers for the month January 2011, according to a monthly report issued by the U.S. Department of Transportation (DOT).
The airline scored highest in the areas of on-time performance and fewest flight cancellations, according to the DOT’s monthly Air Travel Consumer Report released today
It was reported that Hawaiian led all carriers with 91.2 percent of its flights arriving on time during January, exceeding the industry average by 14.9 percentage points. Hawaiian also led the industry in fewest cancelled flights, and was nearly perfect with only two cancellations out of 5,549 total flights.
Hawaiian ranked third in fewest consumer complaints for January, with DOT reporting three complaints for the nearly 692,000 passengers served during the month.
Earlier this year, the same publication named Hawaiian airlines as the nation’s number one airline for on-time performance for the 7th consecutive year.
The DOT report covers 16 airlines and reports on following categories: flight delays, mishandled baggage, oversales, consumer complaints, customer services report to the Transportation Security Administration, and airline reports of the loss, injury, or death of animals during air transportation. The report is available online at http://airconsumer.ost.dot.gov/reports/atcr11.htm.