Maui News

Update: Power restored to most Maui customers after 22,000 lose electricity during storm

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Crews work to restore power to remaining 100 customers with outages on Maui
Update: 9 p.m., Jan. 10, 2025

Hawaiian Electric crews are working to restore power to approximately 100 remaining Maui customers in pockets of Kailua, Kīhei and Kula. As of 8:30 p.m., power was restored to all others including 22,000 customers in parts of South Maui, Upcountry, West Maui and Central Maui after early morning thunderstorms. These outages were storm related and were not part of the company’s Public Safety Power Shutoff program.

For customers still without power in Kailua, Kīhei and Kula, crews are working to safely make repairs and complete line inspections so power can be restored as quickly as possible. Affected customers are still being asked to prepare for potential extended outages into tonight. 

Maui customers who are experiencing an outage at this time should call our Maui Trouble Line at 1-808-871-7777 to report their outage.

Restoration ongoing for remaining 2,000 Maui customers without power
Update: 4 p.m., Jan. 10, 2025

Hawaiian Electric crews are working to restore power to approximately 2,000 customers in pockets of Kīhei in South Maui and the Nāhiku area of East Maui after severe thunderstorms knocked out power earlier today. As of 4 p.m., power was restored to approximately 19,000 customers in parts of South Maui, Upcountry, West Maui and Central Maui. These outages were storm related and were not part of the company’s Public Safety Power Shutoff program.

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For customers still without power in the Kīhei and Nāhiku areas, crews are working to safely make repairs to downed or broken poles, remove vegetation debris from lines, and complete line inspections so power can be restored as quickly as possible. Affected customers are still being asked to prepare for potential extended outages into tonight.

Hawaiian Electric Company has an updated map at the following link: https://www.hawaiianelectric.com/safety-and-outages/power-outages/maui-county-outage-map

Hawaiian Electric restores majority of Maui customers after severe thunderstorms
Update: 1 p.m., Jan. 10, 2025

Hawaiian Electric is starting to safely restore power to various areas of Maui affected by the severe thunderstorms early today. By noon today, power was restored to about 16,000 customers in parts of South Maui, Makawao, West Maui and Central Maui.

Damage assessments and line inspections by ground and helicopter are currently taking place before power can safely be restored to the remaining 5,000 customers impacted in portions of South Maui, Kula and West Maui. 

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These outages are storm related and are not part of the Public Safety Power Shutoff (PSPS) program.

As damage assessments continue to be conducted in the areas where it is safe to work, customers should plan for potential extended outages as all lines must first be inspected to ensure there is no damaged equipment before power can be safely restored.

For more information on our power restoration steps, visit hawaiianelectric.com/safety-and-outages/storm-center/storm-restoration-process.  

Maui customers should call our Maui Trouble Line at 1-808-871-7777 to report any downed power lines. For your safety, always treat downed power lines as energized and dangerous, and stay at least 30 feet or more away from the lines. Customers should call 911 to report dangerous situations such as downed power lines or sparking electrical equipment. Please help us keep phone lines open for emergencies. 

Update: 12:30 p.m., Jan. 10, 2025

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There are still thousands of customers without electricity. As of 12:30 p.m., an estimated 4,951 remained without power on Maui. That’s down from the 22,000 customers that were impacted earlier this morning. The greatest number of residents that remain without power are in the Upcountry and South Maui areas.

Update: 11:54 a.m., Jan. 10, 2025

There are still thousands of customers without electricity. As of 11:54 a.m., an estimated 6,750 remained without power on Maui. That’s down from the 22,000 customers that were impacted earlier this morning. The greatest number of residents that remain without power are in the Upcountry and South Maui areas.

Hawaiian Electric responding to multiple outages due to severe weather on Maui
Update: 9:30 a.m., 8:15 a.m., Jan. 10, 2025

Hawaiian Electric is responding to multiple outages impacting approximately 22,000 customers in various areas of Maui affected by the severe thunderstorms early today. Hawaiian Electric crews have begun conducting damage assessments in the areas where it is safe to work and customers should plan for potential extended outages as all lines must first be inspected to ensure there is no damaged equipment before power can be safely restored.

At this time, there are outages in the following areas: all of South Maui and parts of Central Maui, Upcountry, and West Maui. These outages are storm related and are not part of the Public Safety Power Shutoff (PSPS) program. 

Hawaiian Electric officials say they understand that people need to know when their power will be restored, and will keep the public updated on the progress of restoration efforts.

Call the Trouble Line at 1-808-871-7777 to report any downed power lines. For your safety, always treat downed power lines as energized and dangerous, and stay at least 30 feet or more away from the lines. Customers should call 911 to report dangerous situations such as downed power lines or sparking electrical equipment. Help to keep phone lines open for emergencies. 

Even when winds and severe weather conditions have subsided, conditions can be dangerous. Customers in stormy and flooded areas are urged to take the following safety precautions: 

  • Stay far away from downed power lines, flooding and debris; lines could be energized and dangerous. 
  • If you must travel, please help protect line workers and crews when you see them on the roadside assessing damages or making emergency repairs. Move over from the lane nearest the workers or slow down until you can safely pass the work site. 
  • Use extreme caution when driving. Power interruptions may cause traffic signals to stop working without warning.
  • If using a portable generator, make sure it is placed in a well-ventilated area outside the home, and be sure to carefully follow all instructions in the manufacturer’s manual. 
  • Ensure that all electric appliances, especially ovens and stoves, are turned off to prevent fires. 
  • Visit hawaiianelectric.com/electricalsafety for more safety tips. 

How we restore power following a storm 

HECO doesn’t restore power based on when customers report an outage, where customers live or the status of accounts. Rather, HECO begins with multiple locations and follow an overall plan that calls for restoring power to the largest number of customers safely and as quickly as possible. 

  • HECO starts by repairing any damage to power plants and the power lines that carry electricity from plants to the local substations. 
  • HECO prioritizes restoring power to critical facilities such as hospitals, water facilities, pumping sites, wastewater plants, military facilities, and the airports. 
  • At the same time, HECO works to return service to the largest number of customers in the shortest amount of time. 
  • From here, the company repairs the infrastructure serving smaller groups and neighborhoods, converging on the hardest hit areas until every customer’s power is restored. 

For more information on our power restoration steps, visit hawaiianelectric.com/safety-and-outages/storm-center/storm-restoration-process

Update: 7:49 a.m., Jan. 10, 2025

There are thousands of customers without power on Maui this morning. As of 7:45 a.m, there were 21,324 customers without power on Maui, with the largest outages in the South Maui and Upcountry areas. Outages are occurring in various parts of the island parts of South, Upcountry, West and Central Maui.

Previous post:

As of 5:15 a.m., more than 4,000 customers were experiencing outages in various parts of the island including portions of West, South and Upcountry Maui. The largest outage of more than 3,000 customers is in the Upcountry area.

At 5:45 a.m., Hawaiian Electric officials on Maui issued an update saying that outages are being experienced in parts of Upcountry, Central and West Maui and all of South Maui. These are due to current severe storm conditions and are not Public Safety Power Shutoffs or PSPS outages.

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