Update/Restored: South Kohala Public Safety Power Shutoff impacts 1,175 customers

Update: Nov. 13, 2025, 10:30 a.m.
PSPS restoration completed for south Kohala customers

Hawaiian Electric has re-energized all circuits impacted in the south Kohala area of Hawai‘i Island by the Public Safety Power Shutoff program. At this time, all customers who can have power restored safely should now have electricity.

In addition, Hawaiian Electric crews are continuing to respond to outages in other areas that are not related to the PSPS. As of this release, this includes a non-PSPS outage affecting an estimated 2,000 customers in the north Kohala area of Hawaiʻi Island.

The National Weather Service has extended its wind advisory until 6 p.m. today. Outages that are not related to the company’s PSPS program could still occur due to high winds and other conditions. Weather conditions can change extremely rapidly, so the company still urges customers in all high-risk areas on Hawai‘i Island and Maui to implement their own emergency plans and prepare for the possibility of extended power outages.

Customers who are still without power should call Hawaiian Electric’s Trouble Line to report the outage if they haven’t already done so:

• Oʻahu: 1-855-304-1212 
• Hawaiʻi Island: 1-855-304-9191 
• Maui County: 1-855-304-8181 

Hawaiian Electric will continue to closely monitor the weather and if hazardous conditions return suddenly, it may be necessary to shut off the power to reduce the risk of wildfire.

Commercial and residential customers – including renters – can sign up to receive Hawaiian Electric’s emergency outage communications. Notifications can be delivered by mobile or landline phone or via email. Customers who use a life-support device or rely on medication that requires refrigeration can also sign up for medical needs communications for PSPS as well as other planned outages. To sign up for PSPS communications, visit hawaiianelectric.com/PSPS.

For more information and maps of PSPS areas, go to hawaiianelectric.com/PSPS, call Hawaiian Electric’s PSPS hotline at 1-844-483-8666 toll-free or follow Hawaiian Electric on social media or the mobile app.

• Hawaiian Electric website: hawaiianelectric.com
• Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
• Facebook: facebook.com/HawaiianElectric
• Mobile app: free download available on Apple App and Google Play stores

Nov. 13, 2025, 4 a.m. update:

Hawaiian Electric is in the process of restoring power to approximately 940 customers in the south Kohala area of Hawaiʻi Island who are impacted by the company’s Public Safety Power Shutoff program. About 1,175 customers were initially impacted after high winds and dry conditions prompted a PSPS outage last night at around 9:50 p.m.

Before service can be restored, power lines and other utility equipment must first be inspected, and damage, if any, must be repaired. This may involve ground crews and aerial inspections using helicopters and drones, which requires sufficient daylight to safely complete. The inspection and repair process could result in extended outages lasting several hours, possibly even days depending on the location and extent of any damage.

The safety of the public and Hawaiian Electric crews is the top priority, and the company appreciates customers’ continued patience as employees work to bring the lights back on as quickly as possible to ensure power can be restored safely without creating any additional hazards.

Weather conditions can change extremely rapidly, so the company still urges customers in all high-risk areas on Hawai‘i Island and Maui to implement their own emergency plans and prepare for the possibility of extended power outages. Outages that are not related to the company’s PSPS program could still occur due to high winds and other conditions.

For maps or more information, go to hawaiianelectric.com/PSPS or call Hawaiian Electric’s PSPS toll-free hotline at 1-844-483-8666.

How to stay informed 

Hawaiian Electric will provide updates frequently through the news media and the following mobile-friendly resources:

• Hawaiian Electric website: hawaiianelectric.com
• Twitter/X: @HwnElectric; @mauielectric; @hielectriclight
• Facebook: facebook.com/HawaiianElectric
• Mobile app: free download available on Apple App and Google Play stores