Hawaiian Airlines Consolidating Check-in Operations in Honolulu

March 19, 2020, 11:29 AM HST · Updated March 19, 12:34 PM
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File photo of Hawaiian Airlines plane. PC: Wendy Osher

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Hawaiian Airlines is temporarily centralizing its entire check-in operations at Honolulu’s Daniel K. Inouye International Airport (HNL) to Lobbies 2 and 3 in Terminal 1 beginning Friday, March 20, 2020.

Effective tomorrow, guests checking in for Hawaiian’s international flights will use Lobby 3, while guests on North America and Neighbor Island flights will check-in at Lobby 2.

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The airline, which has been using Lobby 4 at Terminal 2 to check-in travelers to Japan, is temporarily vacating that space as it adjusts operations in response to declining travel demand caused by the COVID-19 pandemic.

“We appreciate our guests’ patience and understanding as we navigate this extremely dynamic situation,” said Jeff Helfrick, vice president of airport operations at Hawaiian Airlines said in a company announcement this morning. “Consolidating our check-in operations allows us to continue offering the best guest experience to our guests while we adjust our network in the near term.”

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